Last updated: 9 February 2026
"Improved staffing with more permanent staff and engaging wellbeing activities, but no permanent manager affecting oversight and staff supervisions."
Improvements had been made in the management of medicines. However, we found not all documentation in people's medicines file was up to date. We were not always assured people's pain patches were rotated as prescribed. Staff had received up-to-date training about how to protect people from harm and abuse.
Staff told us improvements had been made to the staff team and there was now a more positive culture within the home. Staff told us meetings, such as team huddles, walkarounds and staff meetings had not been consistent or had fallen off altogether.
Suitable numbers of staff were on duty day and night to support people. The management team told us they had made improvements to the number of permanent staff and had reduced the use of agency staff. Staff told us they felt staffing had improved now they were using less agency staff.
Staff received a programme of induction, training and group supervision sessions. Staff told us training was good and they were encouraged to undergo extra training and develop their role. We found that not all supervisions and appraisals for staff were up to date due to the absence of the home manager.
At the time of our inspection there was no registered manager in post. However, a new manager had been appointed and was due to commence their employment. The home had a history of a change in home management and the last manager left their post before completing their registration with CQC. As a result, some areas of oversight of the service were affected.
Three activity co-ordinators were now in post and the management team told us of their wellbeing programmes of activities to address people's mind, body and soul. They had introduced a weekly magazine and a 'what's on' guide and let everyone know what activities they could partake in. People, their visitors and staff all told us they welcomed the introduction of activities.
No permanent manager in place, with recent turnover affecting oversight and daily management.
At the time of our inspection there was no registered manager in post... the home had a history of a change in home management and the last manager left their post before completing their registration with CQC. As a result, some areas of oversight of the service were affected.
Staff supervisions and appraisals not up to date because of manager absence.
We found that not all supervisions and appraisals for staff were up to date due to the absence of the home manager.
Some medication records not fully up to date, risking wrong doses for residents.
We found not all documentation in people's medicines file was up to date. We were not always assured people's pain patches were rotated as prescribed and we found old and new information together. This meant there was risk people may not receive their medicines as prescribed.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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