Last updated: 10 February 2026
"Responsive management and usually sufficient staffing keep people safe and satisfied, but sickness causes agency use, stretched staff and recent complaints."
Service was safe with no evidence of risk from staffing concerns; call bells answered promptly.
People, relatives and most staff happy with staffing levels and care provided.
Usually sufficient staff to keep people safe and provide high quality care; bank and agency used as necessary for unforeseen illness, no vacancies.
Not covered in targeted inspection; no concerns raised about training so not reviewed.
Registered manager in post who carried out daily walk arounds to monitor staffing and was responsive to concerns raised.
Not covered in this targeted staffing inspection.
Staff numbers are usually enough but sickness means agency cover sometimes and some staff feel stretched.
Sometimes unforeseen events such as illness affected staffing levels [...] One staff member said, "On a good, normal day, I feel yes, we have enough staff. It is just sickness is an issue". [...] Another staff member felt there were not always enough staff.
High number of recent complaints about not enough staff were made to the regulator.
CQC had received a high number of concerns about staffing over a period of around three months.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp