Working at Balmoral Rest Home
2 Conway Avenue, Thornton Cleveleys, FY5 3JH
Operated by Mr Robert Lambert and Mrs Brenda Lambert
32 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Staff feel supported by the manager and valued by the team, but unreported serious incidents and unfinished mandatory training hold it back."
Safety & Risk
3/10
✕
Incidents were not always shared with the local authority or Care Quality Commission. There had been 2 incidents that required statutory notifications that had not been submitted.
Staff Culture
6/10
✓
Staff told us they felt valued and listened to by the management team. One staff member commented, “[Registered manager] has been very good with me. She was a rock to me. They [registered manager and deputy manager] are absolutely brilliant.”
Staffing Levels
5/10
!
Observations showed there was enough staff in each area of the care home to keep people safe and attend to people’s needs. However, feedback also included that there were occasions more staff were needed to spend time with people.
Training & Dev
4/10
!
While staff received training suitable for their role, not all staff had completed mandatory learning disability and autism communication training. The registered manager told us they had received a suitable training package from the local authority and staff were in the process of completing this.
Management
6/10
✓
Staff felt supported by the registered manager, able to raise concerns and said that they would be listened to. One staff member told us, “It’s better here now with [registered manager].”
Programmes
3/10
✕
Per 2018 comprehensive inspection: To enhance people's stimulation the registered manager provided regular activities, such as handicrafts, quizzes, trips out, physical exercise and board games.
Points to consider
Some serious accident reports were not sent to regulators on time.
There had been 2 incidents that required statutory notifications that had not been submitted.
Not all staff finished mandatory training on learning disabilities and autism.
not all staff had completed mandatory learning disability and autism communication training.
Staffing covers basic safety but sometimes lacks enough people to spend time with residents.
feedback also included that there were occasions more staff were needed to spend time with people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews