Working at Balmoral House
Old Brumby Street, Scunthorpe, DN16 2DB
Operated by Kapil Care Homes Limited
60 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachble manager and positive team culture with strong safety practices, but unclear staff retention and basic training hold it back."
Safety & Risk
8/10
✓
Accidents, incidents and safeguarding concerns were recorded. Learning was shared with the staff team when things had gone wrong to reduce the risk of them happening again.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they enjoyed coming to work, they got on well with each other, morale was high and it was a good atmosphere. They described good teamwork.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs. We observed that the service was calm, quiet and well organised.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had received induction, training, supervision and support to enable them to feel confident when supporting people.
Management
7/10
✓
Staff told us they felt listened to and that the registered manager was approachable. A staff member said, '[Registered manager's name] has been brilliant, the door is always open, and they are very approachable to everyone.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were supported to participate in activities; there was a list of activities for January 2019 on display and people received a copy in their bedrooms. These included quizzes, 'knit and natter', chair exercises, games, bingo, church services and visiting entertainers.
Points to consider
Staff numbers are enough to keep things running calmly, but no details on temps covering shifts or staff staying long-term.
There were enough staff on duty to meet people's needs. We observed that the service was calm, quiet and well organised.
Just standard training, induction and supervisions, no specialist courses or paid qualifications.
Per 2019 comprehensive inspection: Staff had received induction, training, supervision and support to enable them to feel confident when supporting people.
Activities coordinator runs quizzes, games, bingo and outings, but nothing innovative or special.
Per 2019 comprehensive inspection: activities included quizzes, 'knit and natter', chair exercises, games, bingo, church services and visiting entertainers. There were two outings arranged for January 2019.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews