Working at Balmoral Court
Ayton Street, Newcastle Upon Tyne, NE6 2DB
Operated by Crown Care IV Limited
99 bedsNursing homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.6/10
Key Finding
"Consistent staffing met residents' needs, but poor management oversight missed safeguarding alerts and safety risks caused a serious injury."
Safety & Risk
3/10
✕
The inspection was prompted by the notification of an incident following which a person using the service sustained a serious injury. [...] the information shared with the CQC about the incident indicated potential concerns regarding the management of the risk of falls from height.
Staff Culture
4/10
!
There was a culture within the service whereby staff did not feel confident to challenge any inequalities they observed or seek to find solutions to the barriers people faced.
Staffing Levels
5/10
!
People were supported by a consistent staff team. Staffing levels were determined by the needs of the people who used the service.
Training & Dev
/10
✕
Management
2/10
✕
At the last inspection the registered manager did not always concentrate on improving people’s lives or protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. At times there was a lack of oversight, which had led to incidents that should have triggered safeguarding alerts, being missed.
Programmes
3/10
✕
During this inspection, we observed that activity boxes had been introduced and were available for people to access independently.
Points to consider
Managers missed some alerts about possible harm or abuse due to poor oversight, even though things are improving.
at times there was a lack of oversight, which had led to incidents that should have triggered safeguarding alerts, being missed.
Safety risks like falls from height havent been fully managed, leading to a serious injury that prompted this inspection.
The inspection was prompted by the notification of an incident following which a person using the service sustained a serious injury. [...] potential concerns regarding the management of the risk of falls from height.
No activities coordinator or varied programme, just basic activity boxes, so the job is mostly routine personal care.
activity boxes had been introduced and were available for people to access independently.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews