Working at Balmoral Care Home
29 Old Road, Hyde, SK14 6LW
Operated by Cartwright Care Balmoral Management Ltd
33 bedsResidential homes
Workplace Score
2.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.9/10
Key Finding
"Staff receive good training and feel committed to care, but unsafe medicines management and staffing shortages at busy times hold it back."
Safety & Risk
1/10
✕
Medicines optimisation Score:1. The provider did not make sure that medicines and treatments were safe and met people’s needs, capacities and preferences. The service was in breach of legal regulation in relation to ... the ways people’s medicines were managed safely.
Staff Culture
4/10
!
Staff feedback about support was mixed, although all staff expressed a strong commitment to providing care and reported being happy working at the service. A recent staff survey indicated that some staff were unsure whether concerns would be taken seriously or lead to action.
Staffing Levels
2/10
✕
Safe and effective staffing Score:2. The provider did not consistently ensure safe and effective staffing. There were not always enough qualified, skilled, and experienced staff available to meet people’s needs safely and promptly.
Training & Dev
4/10
!
Staff received induction and training and spoke positively about these aspects. However, feedback on supervision and appraisal was mixed, indicating inconsistency in staff development and support. Training records for staff authorised to give medicines were not all up to date.
Management
3/10
✕
Staff had mixed experiences and had not always felt supported by the management team. Whilst a recent survey had been completed there was limited evidence of action taken in response, at the time of our visit.
Programmes
3/10
✕
People had limited access to activities and mental stimulation, and whilst staff engaged people in activities, when possible, the lack of a staff member specifically to organise and deliver activities meant there was no structure or consistency to how people were supported in this area.
Points to consider
Not enough staff at busy times like mornings and mealtimes, leading to delays in care and staff feeling rushed.
Staff deployment throughout the day showed shortfalls, particularly during busy periods such as mornings and mealtimes, resulting in delays for individuals requiring personal care. Staff reported feeling understaffed.
Medication records and storage are unsafe, with gaps in staff training and checks on giving medicines.
Allergies were not always accurately recorded on people’s medicines records. Training records for staff authorised to give medicines were not all up to date. Medicines were not always stored safely.
No dedicated activities coordinator due to recruitment issues, so activities lack structure and your role is mostly routine care.
Staff worked hard to try and fill shortfalls due to the challenge of recruiting an activity worker. ... the lack of a staff member specifically to organise and deliver activities meant there was no structure or consistency.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews