Working at Balmain Care Home
1-4 Keppel Terrace, Plymouth, PL2 1BT
Operated by Karlyon Care Ltd
29 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported with good training and a positive culture, but no structured activities programmes and just adequate staffing hold it back."
Safety & Risk
8/10
✓
2021 IPC inspection assured on PPE use, testing, cleaning, outbreak management; per 2019: electronic medicines system, audits, strong safeguarding and risk assessments.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'There was a positive open culture in the service... Staff felt they could come up with ideas and they would be listened to. Staff comments included "I feel supported."'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'There were enough staff to meet people's needs. Staff told us there were enough staff on each shift.'
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: 'Staff received additional training to meet people's specific needs. For example, understanding Autism and Management of Actual or Potential Aggression (MAPA) training... Staff received regular supervision.'
Management
7/10
✓
Per 2019 comprehensive inspection: 'There was a clear management hierarchy in place and staff felt supported and encouraged. Staff comments included "I feel supported."'
Programmes
3/10
✕
Per 2019 comprehensive inspection: 'Other people were supported to go shopping, go out for meals and take part in activities they had expressed an interest in.'
Points to consider
No activities coordinator or structured programmes, so the role is mostly routine care with basic outings and shopping support.
Per 2019: 'Other people were supported to go shopping, go out for meals and take part in activities they had expressed an interest in.'
Staffing is adequate to meet needs but nothing special, with no mention of low agency use or high staff retention.
Per 2019: 'There were enough staff to meet people's needs. Staff told us there were enough staff on each shift.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews