Working at Balmaclellan
1 Leeming Lane, Richmond, DL10 7NJ
Operated by Saint John of God Hospitaller Services
6 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"A happy supportive team with enough staff and regular training, but no registered manager and poor recording of activities and medicine outcomes."
Safety & Risk
6/10
✓
Medicines received as prescribed... but when PRN medicines administered related records were not fully completed regarding the outcome.
Staff Culture
6/10
✓
'No negativity here, we are a happy team'... 'The manager is approachable, and I feel supported by them and the whole team.'
Staffing Levels
6/10
✓
There were enough staff to meet people's individual needs and maintain their safety. Staffing levels were increased when people's needs changed.
Training & Dev
6/10
✓
Staff completed training to ensure they could meet people's specific needs. Staff received regular supervisions and appraisals.
Management
3/10
✕
The service had a Manager who was in the process of registering with us and awaiting their registration certificates.
Programmes
4/10
!
People followed their interests... dominoes... BBQ... garden party, but choices offered were not always recorded or in a person-centred way and were at times task orientated.
Points to consider
No permanent manager yet, still in the process of registering.
The service had a Manager who was in the process of registering with us and awaiting their registration certificates.
Basic activities like games and BBQs but no structured programme and poor recording of choices.
People followed their interests and took part in activities... choices offered were not always recorded or in a person-centred way and were at times task orientated.
Not fully recording outcomes after giving as-needed medicines.
When 'as and when required' (PRN) medicines were administered related records were not fully completed regarding the outcome.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews