Working at Ballards Ash
Brinkworth Road, Wotton Bassett, SN4 8DS
Operated by Community Homes of Intensive Care and Education Limited
10 bedsResidential homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.0/10
Key Finding
"Staff receive good training in safeguarding and medicines, but high staff turnover and an unapproachable manager create low morale and pressure."
Safety & Risk
4/10
!
The service was not always safe... further improvements are needed... we received two whistle-blowing concerns... not all staff felt their concerns would be listened to or managed in a timely way
Staff Culture
4/10
!
Staff feedback was mixed around the support they received and how the management team dealt with raised concerns. Staff felt the morale continued to need work
Staffing Levels
4/10
!
Staff feedback continued to voice concerns... more about the high staff turnover within the service and the skill mix deployed on shifts... 'so many new staff that are not up to speed... The pressure is really on established staff, and there aren't many left'
Training & Dev
5/10
!
All staff had completed safeguarding training. Staff had received training in safe administration of medicines. Most staff had received some further external workshop training around behaviour management
Management
3/10
✕
Staff told us 'Manager doesn't value staff', 'The manager isn't approachable and spends most of their time in the office with the door shut. Feels they have their favourites and if you're not one of those, it's difficult'
Programmes
/10
✕
Not covered in focused safe and well-led inspection; prior 2017 report exceeds 2-year threshold
Points to consider
Some staff say the manager is not approachable, stays in the office too much, and plays favourites.
'Manager doesn't value staff', 'The manager isn't approachable and spends most of their time in the office with the door shut. Feels they have their favourites'
High staff turnover means lots of new inexperienced staff on shifts and too much pressure on the remaining experienced ones.
high staff turnover within the service and the skill mix deployed on shifts... 'so many new staff that are not up to speed... Expectations on them are too great.' 'The pressure is really on established staff, and there aren't many left'
Morale is low for some staff who feel stressed, undervalued, and are thinking of leaving.
Staff felt the morale continued to need work... 'It's a very stressful atmosphere.' 'We are losing good staff because of this'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews