Working at Ball Tree Croft
Western Road North, Lancing, BN15 9UX
Operated by West Sussex County Council
20 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Supportive leadership and a stable, valued staff team, but limited activities and pausing respite care hold it back."
Safety & Risk
7/10
✓
Systems and processes protected people from the risk of abuse. Medicines were managed safely.
Staff Culture
7/10
✓
Staff told us that they were listened to and valued. One staff member told us, 'We are lucky to have such a stable senior team, we support each other.'
Staffing Levels
5/10
!
There were adequate numbers of staff to meet people's needs.
Training & Dev
6/10
✓
Staff had received training and had competency assessments of their practice. Per 2017 comprehensive inspection: regular supervisions and appraisals.
Management
6/10
✓
The registered manager was accessible, supportive and had good leadership skills.
Programmes
3/10
✕
Per 2017 comprehensive inspection: People received the support they required to do the things they wanted to do such as going out for shopping and walks in the park.
Points to consider
Staffing is adequate but they paused respite care to make sure there were enough staff for permanent residents.
The service had paused the respite service during COVID-19 to ensure there were enough staff to support the people who live at Ball tree croft on a permanent basis.
No activities coordinator or varied programme, so the role is mostly routine personal care with basic outings like shopping.
Per 2017 comprehensive inspection: People received the support they required to do the things they wanted to do such as going out for shopping and walks in the park.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews