Working at Bali Hai Care Home
14-16 Southbourne Grove, Westcliff On Sea, SS0 9UR
Operated by Mrs V Rattan
12 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff work well together with an approachable manager and positive culture, but recruitment files miss proof of address and there are no formal medicine audits or incident learning records."
Safety & Risk
6/10
✓
There were safe medicine procedures for staff to follow. However, formal medicine audits were not being completed... there was no formal record for how the registered manager learnt from lessons following incidents.
Staff Culture
7/10
✓
Staff were positive about working at the service and promoting good outcomes for people. One member of staff said, 'We work well as a team together, I enjoy my job and I like supporting people so that they can live their best life.'
Staffing Levels
5/10
!
There were enough staff to support people's needs... Minor improvements were needed to staff recruitment files. For example, some staff files did not include staff's proof of address.
Training & Dev
6/10
✓
People were cared for and supported by staff who had received appropriate training. Induction training processes promoted safety. The deputy manager told us, 'We have a good induction in place and then staff shadow until they are confident.'
Management
7/10
✓
A staff member told us, 'We all work very well together and are always in contact with each other. The manager discusses information with us regularly and is very approachable.'
Programmes
/10
✕
Points to consider
Staff numbers are enough but some recruitment files miss proof of address.
Minor improvements were needed to staff recruitment files. For example, some staff files did not include staff's proof of address.
Medicines are handled safely day to day but there are no formal audits or records of learning from accidents.
However, the registered manager did not have a formal medicine's audit in place... there was no formal record for how the registered manager learnt from lessons following incidents to improve the quality of care.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews