Last updated: 9 February 2026
"Staff work well together with an approachable manager and positive culture, but recruitment files miss proof of address and there are no formal medicine audits or incident learning records."
There were safe medicine procedures for staff to follow. However, formal medicine audits were not being completed... there was no formal record for how the registered manager learnt from lessons following incidents.
Staff were positive about working at the service and promoting good outcomes for people. One member of staff said, 'We work well as a team together, I enjoy my job and I like supporting people so that they can live their best life.'
There were enough staff to support people's needs... Minor improvements were needed to staff recruitment files. For example, some staff files did not include staff's proof of address.
People were cared for and supported by staff who had received appropriate training. Induction training processes promoted safety. The deputy manager told us, 'We have a good induction in place and then staff shadow until they are confident.'
A staff member told us, 'We all work very well together and are always in contact with each other. The manager discusses information with us regularly and is very approachable.'
Staff numbers are enough but some recruitment files miss proof of address.
Minor improvements were needed to staff recruitment files. For example, some staff files did not include staff's proof of address.
Medicines are handled safely day to day but there are no formal audits or records of learning from accidents.
However, the registered manager did not have a formal medicine's audit in place... there was no formal record for how the registered manager learnt from lessons following incidents to improve the quality of care.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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