Last updated: 9 February 2026
"Supportive visible management, positive team culture and safe practices, although occasional extra staff for sickness and basic training are drawbacks."
Medicines were given safely to people by trained and knowledgeable staff, who had been assessed as competent... Staff were aware of the signs of abuse and how to report safeguarding concerns... learning from incidents and accidents took place.
'We have a brilliant team, we all work together,' and 'It's a really good place to work.' Staff felt supported and told us they received any support or guidance they asked for.
There were enough staff to meet people's needs... Rota's confirmed staffing levels were stable and the skill mix appropriate... 'There has been sickness but the manager has made sure there were extra staff.'
The training matrix tracked staff training and this had ensured all staff received the training and updates needed... New staff completed an induction aligned with the Care Certificate... Staff received regular supervisions.
The management structure allowed an open-door policy, the manager's office was amongst people's bedrooms and the communal areas, so the manager was visible... Staff confirmed they felt supported to bring in ideas... The registered manager worked alongside the staff.
Activities planned included word searches, games, puzzles, gentle exercise to music, nature music/sensory scenes, aromatherapy, pet therapy, arts and crafts... regular trips out... regular visits from children from local schools.
Staffing is adequate and stable but they bring in extra staff when there's sickness.
'There has been sickness but the manager has made sure there were extra staff.'
Only standard training like induction, supervisions and basic updates, no specialist courses or funded qualifications.
On-going training was completed by staff in a variety of subjects such as food safety, infection control and moving and handling... New staff completed an induction aligned with the Care Certificate.
Regular activities like games, pet therapy and trips out, but no specialist programmes or innovative approaches.
Activities planned included word searches, games, puzzles, gentle exercise to music, nature music/sensory scenes, aromatherapy, pet therapy, arts and crafts, and reminiscence.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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