Working at Balby
44 Samuel Street, Doncaster, DN4 9AF
Operated by Heathcotes Care Limited
8 bedsResidential homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.6/10
Key Finding
"Good training and engaging activities impress, but low staff morale, heavy agency use, and unsafe medicines management hold the workplace back."
Safety & Risk
2/10
✕
Medicines were not always managed safely, and we have identified a breach in relation to managing medicines.
Staff Culture
2/10
✕
At the time of our inspection staff told us the morale within the team was low. One staff said, “I’ve just noticed a change right now in the service. I feel a bit lost.”
Staffing Levels
3/10
✕
Agency staff were currently being used to cover shortfalls. Whilst this change had provided enough staff to support people with their 1:1 hours, people told us this had caused them anxiety and upset.
Training & Dev
7/10
✓
Staff had received robust training, up to date policies, regular supervisions and were recruited safely.
Management
3/10
✕
At the time of our inspection interim senior management teams were in place, to oversee the day-to-day operations of the service. Staff told us they were unclear about the current changes in the service.
Programmes
6/10
✓
Staff told us people were supported to do a range of activities and community inclusion. One staff said, “People go out a lot. [Name] likes to go to the pictures and [name] does taekwondo.”
Points to consider
Low staff morale and closed culture leave everyone feeling on edge and worried.
Staff told us morale was low due to the recent changes in the service. One staff said, “Everyone is feeling on edge and worried.”
Frequent agency staff covering shortfalls due to team changes make the workplace unsettled.
Agency staff were currently being used to cover shortfalls... One staff said, “With everything going on it is all a bit uneasy at work. Different people are at service each day which is unsettling.”
Medication errors and poor recording of incidents and safeguarding concerns make safety unreliable.
We could not be assured that people were given their medicines safely... We found some stock balances to be incorrect... Some improvements were required about how staff recorded accidents and incidents, including safeguarding incidents.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews