Working at Bakewell Cottage Nursing Home

People were protected from the risk of harm or abuse at the service. People's medicines were safely managed to ensure people received them when they should. There had been no safety incidents within the last 12 months, resulting in any person's serious avoidable harm or injury.

There was a welcoming, positive and happy atmosphere at the service. Staff were kind, caring and had good relationships with people and their relatives; knew people well and provided their care in a personalised way.

People, staff and relatives felt there were enough staff to provide people's care. Regular named agency nurses who were familiar with the service, were used when needed. Nurse recruitment was on-going.

Per 2020 comprehensive inspection: Staff received appropriate training to carry out their role effectively. New staff were supported with an induction programme. This included training the provider deemed mandatory and a period of shadowing experienced staff.

People, relatives and staff were confident in the day to day management and leadership within the service. Most knew who the registered manager was and made positive comments. Examples, included, 'The manager is accessible and approachable; has an open door I think.'

Per 2020 comprehensive inspection: dedicated activities co-ordinator who engaged people in group and one to one activity. External companies and volunteers... animal therapist... group baking session... outings to concerts, the park or a local coffee shop.