Working at Bainbridge Court
Washington Road, Storrington, RH20 4DE
Operated by Pathway Healthcare Ltd
8 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Excellent staff training and strong safety practices, although no permanent manager and only basic activities hold it back."
Safety & Risk
8/10
✓
The service had a proactive and positive culture of safety. Lessons were learnt to continually identify and embed good practice. Staff had a good understanding of safeguarding and how to take appropriate action. Effective systems were in place to manage safeguarding risks. Medicines were managed, administered and stored safely.
Staff Culture
6/10
✓
One staff member said, “I feel very supported. I've got kids, so I have flexible working.” One worker said, “I do feel it's well run because the communication is good. You can raise any concerns and get the answers that you need. I believe it is well run.”
Staffing Levels
5/10
!
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Training & Dev
8/10
✓
Staff complete a wide range of core training, while courses had been identified and provided to staff according to the needs of the people living at the home. These included learning disability, autism, communication tools, positive behaviour support and the Mental Capacity Act (MCA). One support worker said, “Theres always training lined up. It’s targeted to what needs are in the service.”
Management
2/10
✕
The provider was actively recruiting for a new registered manager at the time of the inspection.
Programmes
5/10
!
People were engaged in activities and accessed the community safely with staff. We saw daily choice boards in place so people could use symbols to indicate what food they wanted and what activities they wished to take part in. For example, we involve people in cooking.
Points to consider
No permanent manager in post right now, even though an experienced one is overseeing from the provider.
The provider was actively recruiting for a new registered manager at the time of the inspection. However, the provider had ensured that there were clear and effective management and accountability arrangements. An experienced manager within Pathway Healthcare was overseeing the home, supported by the operations team.
Staffing is adequate to cover needs but nothing special, with no details on retention or agency use.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.
No activities coordinator or specialist programmes, so the role is mostly routine care plus basic community outings and cooking.
People were engaged in activities and accessed the community safely with staff. We saw daily choice boards in place so people could use symbols to indicate what food they wanted and what activities they wished to take part in.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews