Last updated: 10 February 2026
"Enough staff for one-to-one support, but no permanent manager, missing risk assessments and outdated training hold it back."
Risks to people were not managed. Risk assessments were not always in place or available to staff to follow.
One staff member told us they had had no faith in previous management and said they previously they did not think their views were listened to or welcomed.
The service had enough staff, including for one-to-one support for people. Recruitment was not robust with incomplete DBS checks and missing references.
The providers training matrix was not up to date so we could not be assured staff had received the required training.
At the time of our inspection there was not a registered manager in post.
People took part in some activities; However the service did not always promote opportunities to try new activities that enhanced and enriched their lives.
No permanent manager in post, so leadership and oversight are seriously lacking.
At the time of our inspection there was not a registered manager in post.
Risk assessments often missing or out of date, so daily safety risks are not properly managed.
Risk assessments were not always in place or available to staff to follow.
Training records not up to date and no regular supervisions, so staff skills may have gaps.
The providers training matrix was not up to date so we could not be assured staff had received the required training. Staff had not received regular supervision and appraisals.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp