Last updated: 10 February 2026
"Approachable leadership and positive staff culture with good training, although occasional agency staff and basic activities hold it back."
Staff understood what could constitute abuse and knew the steps they should take if they suspected abuse. The registered manager monitored accidents and incidents to identify patterns and reduce the risk of them happening again.
Staff were complimentary about the leadership and culture in the service. One member of staff told us, 'It's a good atmosphere. It's a lot better now.' Another member of staff said, 'I would absolutely recommend it to anybody [to work at Bagshot Park Care Centre].'
People and their relatives told us there were sufficient staff to meet their needs. Even at weekends there are plenty of staff about, we know them. Just occasionally there are agency staff, but only if people are off sick.
Staff had received regular training and supervisions to perform their roles effectively. Staff were supported with their progression; and supervisions included discussions around personal and professional development.
The registered manager was visible and approachable throughout the inspection and knew people's needs and preferences. People, their relatives and staff appeared to be at ease around the registered manager and felt they were approachable.
We spoke with 11 members of staff including... wellbeing coordinator and the therapy lead. There was a sensory room for people to use and we saw people appeared to enjoy using it on the day of the inspection.
Staffing levels are sufficient but uses occasional agency staff when people call in sick.
Even at weekends there are plenty of staff about, we know them. Just occasionally there are agency staff, but only if people are off sick.
Only basic activities like a sensory room and wellbeing coordinator mentioned, no wide variety or special programmes to enrich the working day.
There was a sensory room for people to use and we saw people appeared to enjoy using it on the day of the inspection.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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