Working at Bafford House
Bafford House, Cheltenham, GL53 8DQ
Operated by Mr Manmohun Ramnial
19 bedsResidential homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.6/10
Key Finding
"Staff enjoy a positive family-like culture, but gaps in key training, poor safeguarding and unsafe recruitment hold it back."
Safety & Risk
2/10
✕
The provider had failed to establish and operate effective systems and processes to prevent abuse of service users and investigate any allegation or evidence of abuse. This was a breach of Regulation 13.
Staff Culture
6/10
✓
Staff were positive about working at Bafford House. A staff member said, 'This is one of the personal intimate places, we know about every resident, it is like a small family.'
Staffing Levels
4/10
!
While some improvement to safe recruitment processes was evident, recruitment had not always been carried out in line with the provider's recruitment policy... provider was still in breach of regulation 19.
Training & Dev
2/10
✕
Staff had received advanced-level training in some key areas... however, the provider's 'mandatory' training / policy requirements had not been met. Gaps in health and safety, dignity and respect, equality, diversity and inclusion and fire training remained.
Management
3/10
✕
The provider had taken initial steps to improve internal monitoring and oversight of the service, however, these systems were not yet effective in identifying and addressing shortfalls.
Programmes
3/10
✕
Activities requiring little planning, such as ball games, skittles, arts and crafts and singing, were provided... wider opportunities for people to follow their interests and participate in meaningful activities were very limited.
Points to consider
Staff training has gaps in key must-do areas like fire safety and health and safety, plus most have had no one-on-one supervision or appraisals.
Gaps in health and safety, dignity and respect, equality, diversity and inclusion and fire training remained... 5 of 11 care staff had received individual supervision and no staff annual appraisals had been carried out in 2022 and in 2023.
Safeguarding issues like theft and abuse alerts were not reported promptly to outside teams.
The provider was informed of a potential theft... but failed to report this to the safeguarding team until prompted... 26 days later... had not reported the incident to safeguarding.
Recruitment skips important checks like full job histories, explanations for gaps, and work rights for staff from overseas.
A full employment history with written explanation for any gaps in employment was not available for all staff... information about police convictions... from their country of origin had not been sought... had not checked all staff of non-UK origin were permitted to work in the UK.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews