Working at Badgeworth Court Care Centre

People and relatives told us they felt safe. Risks to people had been assessed... People received their prescribed medicines safely. Staff were confident to report concerns.

Staff spoke with pride about the consistency of care they could offer... 'We are like a little family here.' The registered manager told us they were proud of the team's stability and how they worked together.

The service had a consistent staffing team and by using a whole home approach, no agency staff were being used to fill any shortfalls. The staff spoke positively about this approach.

Staff had opportunities for professional development including sponsoring existing staff members with National Vocational Qualification (NVQ) training at different levels, Barchester Care Practitioner Programme, and six tiers of dementia training.

The registered manager and extended leadership team offered exceptional leadership and had a clear vision about the service. Staff felt supported by their manager and one staff member told us the manager asked for their feedback.

Dementia Care Well-being framework, doll therapy and cat therapy with case studies showing reduced anxiety and increased wellbeing, Oomph-Wellness programme resulting in reduction in falls, community partnerships with schools and local groups.