Last updated: 10 February 2026
"Exceptional leadership, stable staffing team, innovative activities and a proud family culture, although occasional delays answering call bells."
People and relatives told us they felt safe. Risks to people had been assessed... People received their prescribed medicines safely. Staff were confident to report concerns.
Staff spoke with pride about the consistency of care they could offer... 'We are like a little family here.' The registered manager told us they were proud of the team's stability and how they worked together.
The service had a consistent staffing team and by using a whole home approach, no agency staff were being used to fill any shortfalls. The staff spoke positively about this approach.
Staff had opportunities for professional development including sponsoring existing staff members with National Vocational Qualification (NVQ) training at different levels, Barchester Care Practitioner Programme, and six tiers of dementia training.
The registered manager and extended leadership team offered exceptional leadership and had a clear vision about the service. Staff felt supported by their manager and one staff member told us the manager asked for their feedback.
Dementia Care Well-being framework, doll therapy and cat therapy with case studies showing reduced anxiety and increased wellbeing, Oomph-Wellness programme resulting in reduction in falls, community partnerships with schools and local groups.
Some relatives mentioned occasional delays answering call bells, though it does not harm care.
Feedback from relatives varied in regard to the staffing levels... 'There has been difficulty with staff at times and it's sometimes a while before the bell is answered. The wait is not really detrimental to [person's] care, it's just minor.'
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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