Working at Badgers Wood

Staff understood their roles... in keeping people safe. They were trained... The registered manager carried out regular reviews of accidents and incidents... to identify if there were any trends or if lessons could be learned.

One staff member told us, 'I love working here, staff stay working here for ages, it's because they want to work for [registered manager].' Staff could thrive on the strong team work that was present, and felt motivated.

Staff stay working here for ages... staffing was planned to ensure people could access activities and appointments. A dependency tool was used... reviewed regularly with systems to cover any unplanned staff absence.

All staff in a senior role at the service had completed 'Dementia Friends' training, a nationally recognised programme... Staff told us that they felt supported and had received the training they needed... could undertake professional qualifications.

Staff member told us, '[Registered manager] is an amazing, supportive manager. She's always here for you if needed. She is really good at boosting your confidence and feeding back to you.'

The registered manager had earned recognition by being awarded the Good Company Quality Mark 'Plus' status by the local council for their work in combatting loneliness... active engagement with six separate community groups and schools.