Last updated: 9 February 2026
"Staff feel supported with enough people on shifts, but no registered manager yet and weak quality checks are concerns."
Although improvements had been made regarding the management of medicines, further changes were still required. We made a recommendation regarding the use of homely remedies. There was no system in place to ensure staff tested in line with current government guidance.
Staff told us they enjoyed their jobs and were well supported by the management team. Their comments included, 'I love it, there is a lovely homely atmosphere and everyone gets on,' '[The manager's] door is always open if you need anything'
There were enough staff on duty during the inspection and rotas showed these numbers were regularly maintained. Most safe recruitment procedures had been followed to help ensure staff were suitable to work in social care.
Staff had undertaken some training since the last inspection specific to people's needs, such as dementia training. However, further training is required to ensure staff have the knowledge and skills to meet all people's needs.
At the time of our inspection there was not a registered manager in post, but a manager had been appointed and had applied to become registered. The systems in place to monitor the quality and safety of the service were not always effective.
No permanent manager in place yet, and quality checks do not always spot problems or ensure they get fixed.
At the time of our inspection there was not a registered manager in post... The systems in place to monitor the quality and safety of the service were not always effective. They did not highlight all the issues identified during the inspection
Staff have done some specialist training like dementia care, but more is needed to fully meet residents' needs.
further training is required to ensure staff have the knowledge and skills to meet all people's needs.
No stock of basic medicines for minor ailments, and no system to check all staff did COVID tests properly.
there were no homely remedies available to people... there was no system in place to ensure staff tested in line with current government guidance.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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