Working at Ayletts House
Main Road, Chelmsford, CM1 7LE
Operated by The Croll Group
27 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff praise supportive managers and great teamwork in a family-like culture with strong safety, but night staffing concerns hold it back."
Safety & Risk
7/10
✓
Despite COVID-19 outbreak, manager quickly zoned service and used barrier nursing techniques effectively to reduce spread; service clean, staff trained in IPC
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'It is like a family here'... staff said manager approachable, great teamwork and felt supported
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: 'There were sufficient numbers of staff on duty... One family member told us the service could do with more staff at night'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had received induction and training in a range of topics including dementia; 'Training is very good and I receive supervision'
Management
7/10
✓
Per 2019 comprehensive inspection: Staff were very complimentary about the manager... 'The managers help on the floor and are supportive. We have great teamwork'
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activities co-ordinator provided varied programme: armchair exercises, music therapy, archery, mindfulness, outings, minibus trips
Points to consider
Staffing is adequate but there were concerns about enough staff covering night shifts.
One family member told us the service could do with more staff at night. The manager was investigating a concern two people at the service had raised in relation to night support.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews