Working at Aylestone
128 Lutterworth Road, Leicester, LE2 8PG
Operated by Heathcotes Care Limited
7 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff praised for strong training and safe practices, but recent manager changes and staff leaving caused shortages that limited community activities."
Safety & Risk
7/10
✓
Staff had been trained in safeguarding procedures and they knew what action to take... Comprehensive risk assessments based on best practice guidance... People were supported with their medicines in a safe and timely way.
Staff Culture
6/10
✓
Our observations evidenced a culture within the service as was one of tolerance, respect and support of people's differences. Staff were caring and friendly towards people.
Staffing Levels
5/10
!
Staff and some family members expressed concerns that staffing numbers had not always been sufficient to support people in accessing community activities due to a number of staff having left their employment over recent months.
Training & Dev
7/10
✓
Staff spoke positively of the providers commitment to training and told us they were encouraged and supported to undertake additional training, which included gaining vocational qualifications in care.
Management
6/10
✓
Family members and staff were positive about the appointment of a registered manager and the continued development of the service, which followed a period of managerial changes.
Programmes
6/10
✓
People were encouraged and supported to take part in a range of community based leisure activities, which included swimming, day trips to safari parks and zoos, college courses in pottery, sewing and cooking.
Points to consider
Several managers came and went recently, which affected how the home ran and upset some families.
Family members referred to the number of managers the service had had in recent times and the impact this had had on their experiences.
Staff numbers were short at times recently when some left, making it hard to support community activities.
staffing levels had at times in the recent past not been sufficient to meet people's needs due to a number of staff having left their employment over recent months.
Community trips and college classes sometimes did not happen due to low staff numbers.
Some family members said they had been aware of community activities not having taken place.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews