Working at Ayeesha-Raj Care Home

People received safe care and support. The provider had a positive learning culture. Staff were aware of their role and responsibilities to support people from avoidable harm and abuse.

Staff spoke highly of the management and leadership of the service and how well the staff team worked together. Staff confirmed they knew and understood how to raise any issues or concerns.

There were enough staff available to meet people’s care needs and where people had been assessed as requiring additional staff support, this was being provided. People were supported by an established, experienced staff team who knew them well.

Staff received an induction on commencement of their role, ongoing training, and opportunities to discuss their work, training and development needs. These records confirmed compliance with induction, training and supervision.

Staff were positive about working for the provider. They felt well supported by the management team. Internal communication systems and processes were found to be effective.