Last updated: 9 February 2026
"Staff feel well supported by management and enjoy a positive team culture, but activities are basic with no structured programme."
People received safe care and support. The provider had a positive learning culture. Staff were aware of their role and responsibilities to support people from avoidable harm and abuse.
Staff spoke highly of the management and leadership of the service and how well the staff team worked together. Staff confirmed they knew and understood how to raise any issues or concerns.
There were enough staff available to meet people’s care needs and where people had been assessed as requiring additional staff support, this was being provided. People were supported by an established, experienced staff team who knew them well.
Staff received an induction on commencement of their role, ongoing training, and opportunities to discuss their work, training and development needs. These records confirmed compliance with induction, training and supervision.
Staff were positive about working for the provider. They felt well supported by the management team. Internal communication systems and processes were found to be effective.
People told us about the activities and community opportunities the staff supported them with.
The role is mostly routine personal care with just basic activities and community outings mentioned, no structured programme or coordinator to make days more varied.
People told us about the activities and community opportunities the staff supported them with.
Only standard induction, care certificate, and refresher training with no specialist courses or funded qualifications for career growth.
New staff have to complete the care certificate, and HR will inform us when our refresher training is due. I’m happy with the training and would be able to ask for more support if needed.
Staffing levels meet needs but one relative felt there were not always enough trained staff for complex cases.
I am not convinced there are enough trained staff to deal with [name] complex needs and requirements.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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