Working at Aycliffe Care Home
Burnhope, Newton Aycliffe, DL5 7ER
Operated by Akari Care Limited
54 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Strong safety practices and positive team spirit, but stretched staffing delays responses and some complaints are poorly recorded."
Safety & Risk
8/10
✓
2020 IPC: Assured safe on all infection prevention measures including PPE, testing, admissions, policies. Per 2019: Medicines managed safely; good safeguarding, risk assessments, incident analysis.
Staff Culture
7/10
✓
2020 IPC: 'regional manager spoke positively about the strong team spirit which staff had shown'. Per 2019: positive rapport between staff and management; staff valued meetings.
Staffing Levels
4/10
!
Per 2019 comprehensive inspection: 'Feedback from people and their relatives regarding staffing levels was mixed'; people said staff 'difficult to get' and 'a bit pushed'; recommendation to review staffing levels.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received 'a variety of training' they valued; new staff did induction, care certificate, and shadowing.
Management
6/10
✓
Per 2019 comprehensive inspection: Staff spoke positively about the registered manager; held staff meetings valued by staff; took immediate action on concerns raised during inspection.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activities coordinator with weekly plans; 'varied range of meaningful activities'; positive reviews; school children, dog, pony, singers.
Points to consider
Staff get stretched and it can take a while for them to respond when busy.
People told us, "Staff are difficult to get, though there seems to be more now than there were. But we do get looked after" and "I think they are a bit pushed at times." Recommendation that staffing levels need to be reviewed.
Some complaints from relatives were not recorded or felt unresolved at first.
Two relatives had raised concerns with the registered manager but felt their issues were not resolved. Actions taken were not always recorded. Recommendation that all complaints, actions and outcomes are recorded.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews