Last updated: 9 February 2026
"Staff feel supported, valued and inclusive with good teamwork and enough staffing, but lessons from incidents not always shared and medication guidance sometimes incomplete."
People were safe and protected from harm... Risks to people were managed well, the documentation was not as detailed as it could be... guidance for some medicines was not always comprehensive. The home did not always share the learning from incidents.
Staff felt supported, valued and the home was inclusive. Staff respected each other and worked well as a team.
Staff told us there was enough staff to meet people’s needs. There was a calm atmosphere in the home, staff were not rushed.
Training records showed staff were up to date with their mandatory training and attended regular refresher training to ensure their knowledge and skills were kept updated.
People and staff had confidence in the registered manager and felt comfortable to raise concerns or communicate with them. Staff felt supported, valued and the home was inclusive.
Just basic mandatory training up to date, no specialist courses or funded qualifications for career growth.
Training records showed staff were up to date with their mandatory training and attended regular refresher training to ensure their knowledge and skills were kept updated.
Lessons from accidents not always shared with staff, and some medication guidance was incomplete.
The home did not always share the learning from incidents to reduce or prevent them happening again. guidance for some medicines was not always comprehensive.
Higher up oversight not fully reliable yet, so some processes slip through the gaps.
Provider oversight of the home was being developed to ensure shortfalls were identified and addressed.
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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