Working at Avondale Lodge
6-7 Nelson Terrance, Redcar, TS10 1RX
Operated by Potensial Limited
12 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Staff feel supported by listening management and a positive culture where they support each other, but risk management gaps like unclear hoarding procedures need attention."
Safety & Risk
4/10
!
Continued improvements were needed to manage risk. Procedures to manage hoarding behaviours needed clarity. Records to support behaviours which challenge needed to be more detailed. (Per 2020 comprehensive inspection)
Staff Culture
6/10
✓
A positive culture of improvement was in place. Staff were committed to working at the service. They worked together to support each other. (Per 2020 comprehensive inspection)
Staffing Levels
5/10
!
There were enough staff on duty to provide safe care for people. Staff had the right skills to deliver the support people needed. (Per 2020 comprehensive inspection)
Training & Dev
5/10
!
Regular supervision and training had been completed. Staff worked together to share their knowledge and supported one another. (Per 2020 comprehensive inspection)
Management
6/10
✓
Staff comments included, 'I feel the service has really improved. The management listen to what staff have to say. Staff support each other and morale is good.' (Per 2020 comprehensive inspection)
Programmes
5/10
!
People engaged in a variety of activities within the community and went for days out together. Activities within the home were limited at times. (Per 2020 comprehensive inspection)
Points to consider
Risk management has gaps like unclear hoarding procedures and incomplete records for challenging behaviours.
Continued improvements were needed to manage risk. Procedures to manage hoarding behaviours needed clarity. Records to support behaviours which challenge needed to be more detailed in some areas. (Per 2020 comprehensive inspection)
Recruitment checks had gaps like a missing risk assessment that was fixed during inspection.
Improvements to recruitment procedures to manage risk were needed. A key risk assessment was missing from one staff recruitment record. This was addressed during inspection. (Per 2020 comprehensive inspection)
Activities are varied in the community but limited inside the home with no dedicated coordinator.
People engaged in a variety of activities within the community and went for days out together. Activities within the home were limited at times. (Per 2020 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews