Working at Avondale Castlemount Lodge
Castle Mount Lodge, Dover, CT16 1SG
Operated by Avondalecare (Kent) Limited
9 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"Supportive leadership and a strong, open team culture with good training and safety, but basic group activities and unclear staff retention hold it back."
Safety & Risk
8/10
✓
People were protected from the risks of abuse... Accidents and incidents were recorded and analysed... People had their medicines safely and on time.
Staff Culture
8/10
✓
There was an open, transparent, empowering and blameless culture at the service... Staff commented, 'We have a really good team. The morale is brilliant'.
Staffing Levels
7/10
✓
Duty rotas showed there were consistent number of staff on duty. Staff worked flexibly to cover any emergency shortfalls, such as sickness.
Training & Dev
8/10
✓
Staff completed training on topics such as mental health, alcohol and substance misuse, Autism awareness... supported to complete social care vocational qualifications.
Management
8/10
✓
People and staff told us the service was well-led and the registered manager was a supportive leader.
Programmes
6/10
✓
People were supported to keep as busy and active as possible... art and craft together, we go out for meals... walking groups, days out, themed days, group cooking lessons.
Points to consider
Basic group activities like arts, crafts, cooking and outings, but no specialist programmes or coordinator to add more variety to the working day.
People were encouraged to keep occupied and regular activities were provided... art and craft together, we go out for meals... group cooking lessons.
Staffing levels are consistent and sufficient with flexible cover for sickness, but no details on long staff retention or zero agency use.
Staff worked flexibly to cover any emergency shortfalls, such as sickness. A Staff Off Site (SOS) policy was used... this was not often used.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews