Working at Avon Reach
Farm Lane, Christchurch, BH23 4AH
Operated by Colten Care (1993) Limited
60 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Great training and professional development, calm leadership, and positive teamwork, although nothing on staff retention and activities lack innovations."
Safety & Risk
7/10
✓
Per 2019 comprehensive inspection: 'All staff had completed safeguarding training and understood their role in reporting any concerns... Lessons had been learnt when things went wrong'.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'Staff spoke positively about teamwork at Avon Reach... A care worker told us, "Great teamwork; it's a really friendly environment"'.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'There were enough staff to meet the needs of people. One person told us, "The staff are available when I need them; I don't feel rushed at all"'.
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: 'Staff had completed an induction and had on-going training and support... opportunities for professional development such as diplomas in health and social care'.
Management
7/10
✓
Per 2019 comprehensive inspection: 'The new registered manager has quietly and calmly instilled a level of professionalism which is second to none since coming into a not so easy role'.
Programmes
6/10
✓
Per 2019 comprehensive inspection: 'Activities were available seven days a week and included group activities, one to one activities and trips into the local community. People were provided with a monthly activity planner'.
Points to consider
Staff numbers meet needs without rushing residents, but nothing said about staff turnover or agency cover.
Per 2019 comprehensive inspection: 'There were enough staff to meet the needs of people. One person told us, "The staff are available when I need them; I don't feel rushed at all"'.
Varied activities like group sessions, one-to-ones and outings with a monthly planner, but no specialist programmes or tech innovations.
Per 2019 comprehensive inspection: 'Activities were available seven days a week and included group activities, one to one activities and trips into the local community. People were provided with a monthly activity planner'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews