Working at Avon House Rest Home - Balcombe
Stockcroft Road, Haywards Heath, RH17 6LG
Operated by Avon House (Balcombe) Limited
19 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Stable permanent staffing and a happy supportive culture, but fewer activities without a coordinator and weaker quality checks hold it back."
Safety & Risk
7/10
✓
People were protected from the risk of abuse because staff understood how to identify and report it and medicines were managed and administered safely.
Staff Culture
7/10
✓
The atmosphere at the home was a happy one with a homely feel and staff said 'Her door is always open and she is on the floor with us. Any support we need she will assist'.
Staffing Levels
7/10
✓
Staff rotas showed staffing levels were consistent over time and that consistency was being maintained by permanent staff with no agency use.
Training & Dev
6/10
✓
Staff were given training updates and supervision with induction and shadowing for new staff but some supervisions were overdue.
Management
6/10
✓
Staff felt fully supported by the registered manager to undertake their roles but auditing and quality review system required further improvements to ensure oversight was maintained and embedded.
Programmes
4/10
!
People said 'I don't think we have enough to do since our activity coordinator left' and 'would be nice to be more varied' while recruiting a new coordinator.
Points to consider
No activities coordinator right now so fewer things to do and less variety than before.
"I don't think we have enough to do since our activity coordinator left"
Quality checks and audits are not fully detailed or reliable yet.
An auditing and quality review system was in place, however further improvements were planned and required to ensure oversight was maintained and embedded.
Only regular basic training and some supervisions are overdue, no specialist courses mentioned.
"A few supervisions are overdue and I have the dates planned in on the system"
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews