Working at Avon House

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

There were enough suitable staff to provide safe care... One staff member said, “If we are short of staff because of sickness we use agency workers, and the managers do help out with meal times and with personal care. It’s never a problem.”

Staff had received training that supported them to be effective in their roles. One staff member said, “The training is specific to people’s needs. We all had training in stoma care and catheter care because we admitted people with those needs.”

People told us they had enough to do and enjoyed the activities that were organised. We observed people were positively engaged with different activities depending upon their interests. One relative told us, “The amount of things happening to keep people occupied here, it’s been the making of him.”