Working at Avon Court
1 Mitre Way, Salisbury, SP4 6GW
Operated by The Orders Of St. John Care Trust
48 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Supportive managers and a positive culture where staff feel valued, although poor staff deployment caused long waits for meal support on the ground floor."
Safety & Risk
6/10
✓
The service had a proactive and positive culture of safety, based on openness and honesty. However, whilst staff were supporting people to manage the risks they faced, some information in the risk management plans had not been kept up to date.
Staff Culture
7/10
✓
Staff felt supported to give feedback and were treated equally and free from bullying or harassment. Staff told us they felt valued and listened to by the management team.
Staffing Levels
5/10
!
There were enough staff with the right skills, qualifications and experience. However, the deployment of staff meant people on the ground floor of the home waited too long for support with meals.
Training & Dev
5/10
!
Staff received training and regular appraisals to maintain high-quality care.
Management
6/10
✓
Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. There was a new manager in post who had applied for registration; relatives and staff were positive about the manager’s approach.
Programmes
5/10
!
The manager took immediate action to re-deploy some of the activities staff to help support people with meals.
Points to consider
Staffing is adequate but poor deployment caused long waits for meal support on the ground floor, so you might feel stretched on some shifts.
we observed, and staff told us, people on the ground floor of the home needed to wait too long for support with meals.
Only standard training and appraisals mentioned, no specialist courses or career development.
Staff received training and regular appraisals to maintain high-quality care.
Activities staff exist but no creative programmes or variety described, so the role may feel like mostly routine personal care.
the manager took immediate action to re-deploy some of the activities staff to help support people with meals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews