Last updated: 9 February 2026
"Approachable managers and effective training, but no structured activities programmes and reliance on bank staff hold it back."
Medicines were managed safely with an effective system in place. Staff competences, around administering medication, were regularly checked.
Staff told us they felt supported by the registered manager and encouraged people and staff to be actively involved in developing the service.
Staffing levels were sufficient to meet people's needs.
Staff were provided with and completed mandatory and specialist training in areas specific to the needs of people who used the service, for example, epilepsy and autism.
Staff told us, 'The manager and senior team are very approachable we can go to them with anything and they will always make time to listen to us.'
One person told us, 'I do lots of things, I go to the cinema, bowling and like to go shopping and out for meals.'
No activities coordinator or structured programmes, so the role is mostly routine care with basic outings like shopping and bowling.
I do lots of things, I go to the cinema, bowling and like to go shopping and out for meals.
Staffing is adequate but nothing special, with bank staff covering some shifts.
As a member of the bank team, I am expected to complete the same training as the regular staff.
AI Generated
Last inspected: December 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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