Last updated: 9 February 2026
"A family-like culture between staff and residents, strong safety and reliable staffing, although activities are basic without specialist programmes."
People were protected from harm by the systems, staff knowledge and practice. Lessons were learnt from errors and analysis of accidents and incidents. Medicines were safely managed.
People and staff were relaxed and happy in one another's company and considered each other as family. Staff said, 'We see people as our family here'.
Staffing was set at safe levels and recruitment procedures were safely followed. Staff said levels were appropriate to meet people's needs and they covered each other's absence as necessary.
Staff were effectively supported through induction, training, supervision and personal development. These were regularly monitored to maintain staff competence.
The registered manager promoted a positive culture among the workforce. Staff told us they enjoyed working at Avocet – 21 Potterill Lane and looked for ways to improve people's quality of life.
Activities were tailored to people's interests. They included social events, completing housework to keep bedrooms clean and tidy, managing laundry, going shopping and joining in with entertainment.
Only basic activities like shopping, social events and entertainment, no coordinator or specialist programmes to make the role more varied and fulfilling.
Activities were tailored to people's interests. They included social events, completing housework to keep bedrooms clean and tidy, managing laundry, going shopping and joining in with entertainment.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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