Last updated: 9 February 2026
"Supportive management and positive culture where staff feel like family, but agency staffing and inconsistent medicines recording hold it back."
People received their medicines safely. However, daily checks were not completed to ensure patch medicines were still in situ... there were some inconsistencies with recording open dates.
Staff were positive about working at Avocet House Care Home. One staff member told us, 'I do enjoy working here, it's like a family.'
Staff deployment met people's needs and safety... Agency workers were sometimes used at the service.
The staff training matrix showed 93% of training had been completed by all staff. Records showed staff had regular supervision and appraisals.
Staff told us they received sufficient training and were well supported by the management team. One staff member told us, 'The management team have always got time for you and are really supportive.'
People were provided with activities and entertainment. Both weekly and long-term schedules were shown in communal areas and shared with people.
Adequate staffing levels but some agency workers cover shifts.
Agency workers were sometimes used at the service.
Only standard training programme with 93% completion and regular supervision, no specialist courses or funded qualifications.
The staff training matrix showed 93% of training had been completed by all staff.
Regular activities with schedules and facilities like cinema, but no specialist programmes or innovative approaches.
People were provided with activities and entertainment. Both weekly and long-term schedules were shown in communal areas.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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