Working at Avocet Court

There were systems in place to provide people with a safe service. Lessons were learned when incidents and accidents occurred, and actions taken to reduce them happening again in the future. Staff were trained and guidance provided in people's care records in how to keep people safe from abuse and avoidable harm. People received their medicines where required and safely.

Staff were complimentary about the manager and their management team and felt empowered to share their views. One staff member said, "I feel I have always been supported by my management team and I'm not afraid to express my views and opinions with the management team."

Staff received a range of training to meet people's needs. On site coaching had been introduced, this included bed making, assisting people with their oral care and skin care. There were staff who were 'champions' for a range of subject, including oral care.

Per 2019 comprehensive inspection: There was a full time activities staff in each of the three units... people participated in activities, including word games, playing dominoes, making toffee apples, having manicures... trips out... visiting entertainers... visits from a local play group and Beavers club.