Last updated: 10 February 2026
"Good training, safety and positive staff culture, but no registered manager in post and reliance on agency staff hold it back."
There were systems in place to provide people with a safe service. Lessons were learned when incidents and accidents occurred, and actions taken to reduce them happening again in the future. Staff were trained and guidance provided in people's care records in how to keep people safe from abuse and avoidable harm. People received their medicines where required and safely.
Staff were complimentary about the manager and their management team and felt empowered to share their views. One staff member said, "I feel I have always been supported by my management team and I'm not afraid to express my views and opinions with the management team."
The service was continuously recruiting staff, this included recruiting staff from overseas. Any current staff vacancies were covered by using agency staff. The manager told us these were regular to the service, so knew people well.
Staff received a range of training to meet people's needs. On site coaching had been introduced, this included bed making, assisting people with their oral care and skin care. There were staff who were 'champions' for a range of subject, including oral care.
At the time of our inspection there was not a registered manager in post. There was a manager who had completed a registered manager application, which was being processed by Care Quality Commission at the time of our inspection.
Per 2019 comprehensive inspection: There was a full time activities staff in each of the three units... people participated in activities, including word games, playing dominoes, making toffee apples, having manicures... trips out... visiting entertainers... visits from a local play group and Beavers club.
No permanent manager in post, just one whose registration application is still being processed.
At the time of our inspection there was not a registered manager in post. There was a manager who had completed a registered manager application, which was being processed by Care Quality Commission at the time of our inspection.
Ongoing vacancies covered by regular agency staff, even if those agency workers know the home well.
The service was continuously recruiting staff... Any current staff vacancies were covered by using agency staff. The manager told us these were regular to the service, so knew people well.
AI Generated
Last inspected: June 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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