Last updated: 9 February 2026
"Staff feel supported by approachable managers with strong safety and good training, but basic activities and COVID staffing pressures hold it back."
Safeguarding training with good understanding; risks assessed and managed; safe medicines with audits; incidents recorded and lessons learnt; 2022 exemplary IPC, PPE, testing and outbreak plans.
Per 2018: Staff enjoyed their jobs, felt supported by approachable managers, staff recognition scheme and regular team meetings.
Per 2018: Enough staff employed to meet needs, people and staff confirmed always enough on duty; 2022: measures to mitigate COVID-19 related staff pressures.
Per 2018: Staff received Care Certificate induction, funded national qualifications like RQF 3, training for individual needs, regular one-to-one supervision.
Per 2018: People and relatives spoke positively about management team; staff described managers as approachable and really great people with open door policy.
Per 2018: Planned activities available such as weekly boot camp keep fit session.
Only basic activities like a weekly keep fit class, no coordinator or varied programme so the role can feel mostly routine personal care.
Social activities were available at the service such as, a weekly 'boot camp' keep fit session which people told us they enjoyed. Per 2018.
Staffing is adequate with enough on shifts but COVID caused pressures needing fixes, no details on retention or low agency use.
Enough staff were employed to meet people's needs. Per 2018; 2022: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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