Last updated: 9 February 2026
"Caring staff and a supportive team meet needs well, but no planned activities, weak safety and poor governance hold it back."
People were not supported in line with the requirements of the Mental Capacity Act 2005 (MCA). We found a restriction in place... There were no Deprivation of Liberty Safeguards (DoLS) authorisations relating to this restriction.
As a team we really support each other.
There were enough staff to meet people’s needs. Staff were caring and spent time encouraging and supporting people.
staff had completed training in all areas necessary for the service apart from supporting people with a learning disability and autistic people.
the service remained in breach of regulations in relation to governance at the service.
There were no planned activity programmes and most people were largely unoccupied.
No activities programme or coordinator, so the role is mostly routine personal care.
There were no planned activity programmes and most people were largely unoccupied.
Safety processes are weak with mental capacity paperwork gaps and medication record errors.
People were not supported in line with the requirements of the Mental Capacity Act 2005... no Deprivation of Liberty Safeguards (DoLS) authorisations... Medicines records lacked allergy status and double checks.
Poor governance like ineffective audits and missing schedules means disorganised oversight.
Audits of Medicine Administration Records (MARs) and care plans were ineffective... Cleaning schedules did not include communal areas or deep cleans.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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