Working at Avenues South East - 74 Wilson Avenue
74 Wilson Avenue, Rochester, ME1 2RL
Operated by Avenues South East
6 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported by open management and work well as a positive team, but frequent agency staff use and basic activities hold it back."
Safety & Risk
7/10
✓
Systems were in place to help protect people from the risk of abuse. Staff had been provided with safeguarding training... Risk assessments were in place... Medicines were managed safely.
Staff Culture
7/10
✓
Staff told us that they enjoyed their job, felt supported and valued. Staff were positive and said they worked together as a team to ensure each person's needs were being met.
Staffing Levels
5/10
!
Staff we spoke with said they could do with more permanent staff as the service often used agency staff to cover staff sickness and holidays.
Training & Dev
6/10
✓
The training matrix showed staff had received essential training... Where people presented with specific health conditions... staff had received training around this. Staff received regular supervision.
Management
7/10
✓
Staff told us that they enjoyed their job, felt supported and valued... 'The registered manager is very supportive and flexible' and 'the management team is open, honest and positive.'
Programmes
5/10
!
People were supported to take part in meaningful activities... They visited garden centres, cinemas, restaurants, shopping centres, and other recreational facilities.
Points to consider
Staff use agency workers often to cover sickness and holidays, so shifts aren't always with the permanent team.
Staff we spoke with said they could do with more permanent staff as the service often used agency staff to cover staff sickness and holidays.
No activities coordinator or special programmes mentioned, just basic outings and cooking together.
People were supported to take part in meaningful activities that were socially and culturally relevant and appropriate to them. People attended a variety of activities and spent time in the local community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews