Working at Avenues South East - 320 Hempstead Road
320 Hempstead Road, Gillingham, ME7 3QH
Operated by Avenues South East
4 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive management and strong safety practices, although basic staffing without team stability details and only standard training hold it back."
Safety & Risk
8/10
✓
People continued to be protected from abuse or harm... all staff had received refresher training in safeguarding... Medicines were managed safely... Risk assessments were specific to each person and had been reviewed.
Staff Culture
7/10
✓
Staff told us that the management team continued to encourage a culture of openness and transparency. Staff told us that the registered manager had an 'open door' policy... We observed this practice during our inspection.
Staffing Levels
6/10
✓
There were enough staff to support people. Staff rotas showed the registered manager took account of the level of care and support people required each day.
Training & Dev
6/10
✓
records showed staff had undertaken mandatory training and refresher trainings in topics and subjects relevant to their roles... regular supervision (one to one meeting) and an annual appraisal.
Management
8/10
✓
Staff told us that the registered manager had an 'open door' policy which meant that staff could speak to them if they wished... Members of staff said, "Management absolutely fine. They are polite, very supportive, listens and approachable."
Programmes
6/10
✓
People remained active and participated in a variety of activities... holidays, day trips... art and drama classes, weekly dance, colleges, club... swimming... one person went bowling.
Points to consider
Staff numbers meet basic needs, but no details on team stability or agency use.
There were enough staff to support people. Staff rotas showed the registered manager took account of the level of care and support people required each day.
Only standard mandatory training and supervisions, no specialist courses or funded qualifications.
records showed staff had undertaken mandatory training and refresher trainings in topics and subjects relevant to their roles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews