Last updated: 9 February 2026
"Open leadership where staff feel involved, positive culture and stable long-serving team, although activities lack a coordinator and creative programmes."
Staff recognised the signs of abuse and what to look out for... Medicines administration records (MARs) which should be completed by staff each time medicines were given. There were no gaps or omissions... Risk assessments were specific to each person and had been reviewed in 2017.
There was an open and positive culture which focused on people. The registered manager sought people and staff's feedback and welcomed their suggestions for improvement. Staff told us there was good communication between staff and the management team.
There had been continuity of staff within the service. For example, one member of staff had been working at the service for over 12 years. There were enough staff to support people.
Records showed staff had undertaken training in all areas considered essential... epilepsy, health & safety, dementia, active support and communication... The registered manager said, 'We carry out supervision every six weeks'.
Staff told us that the registered manager had an 'open door' policy which meant that staff could speak to them if they wished to do so and worked as part of the team. A member of staff said, '[X] is one of the best managers I have worked with. They involve everyone in all decisions'.
People remained active and participated in a variety of activities and events that met their social and physical needs. People were supported to go on holidays and visited relatives. People were also supported to pursue personal interests such as shopping.
No activities coordinator or special creative programmes, so most of the job is routine personal care with basic outings like shopping and family visits.
People remained active and participated in a variety of activities and events that met their social and physical needs. People were supported to go on holidays and visited relatives. People were also supported to pursue personal interests such as shopping.
AI Generated
Last inspected: January 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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