Working at Avenues South East - 2a Higham Road

Staff recognised the signs of abuse and what to look out for... Medicines administration records (MARs) which should be completed by staff each time medicines were given. There were no gaps or omissions... Risk assessments were specific to each person and had been reviewed in 2017.

There was an open and positive culture which focused on people. The registered manager sought people and staff's feedback and welcomed their suggestions for improvement. Staff told us there was good communication between staff and the management team.

Staff told us that the registered manager had an 'open door' policy which meant that staff could speak to them if they wished to do so and worked as part of the team. A member of staff said, '[X] is one of the best managers I have worked with. They involve everyone in all decisions'.