Working at Avenues South East - 25 Beacon Close
25 Beacon Close, Gillingham, ME8 9AP
Operated by Avenues South East
3 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Excellent staff morale, retention and supportive management, but adequate staffing lacks extras for unhurried care and activities have no dedicated coordinator."
Safety & Risk
7/10
✓
Staff trained in safeguarding, knew how to report concerns confidently; risk assessments reviewed regularly; medicines managed safely with audits.
Staff Culture
8/10
✓
Staff told us morale was excellent, they felt free to raise concerns and suggestions, team meetings sought views which were acted on.
Staffing Levels
6/10
✓
There continued to be adequate numbers of staff to meet people's needs; most staff had worked at the service for some years.
Training & Dev
6/10
✓
Staff received induction, refresher training in topics like safeguarding and health and safety, some had vocational qualifications; regular supervision and appraisals.
Management
8/10
✓
Staff told us the manager is approachable with an open door policy and always provides support; management encourages openness and transparency.
Programmes
6/10
✓
Weekly activities timetable with cookery, education, sports, hydro pool; people supported in community activities and holidays using Inclusion Web.
Points to consider
Staff numbers are enough to cover needs in this small home but nothing extra for unhurried care or details on no agency use.
We observed that there continued to be adequate numbers of staff to meet people's needs.
Training covers mandatory topics and supervisions happen regularly but no specialist courses or funded qualifications mentioned.
Staff received refresher training in a variety of topics, which included health and safety, fire safety, safeguarding and food hygiene... Some staff had completed vocational qualifications in health and social care.
Activities follow a weekly timetable with community outings and hobbies but no dedicated coordinator or innovative specialist programmes.
There was a weekly activities timetable displayed... such as cookery, education, sports and hydro pool... People were supported to access leisure activities in the local community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews