Working at Avenues London - 1a Webb Road

Not enough staff to meet needs and heavy use of agency workers, so care workers are rushed doing cleaning and cooking too.

There were not always enough suitably qualified staff on duty to meet people's needs. Some staff said there were not enough staff to support people in the service, because they were also needed to complete domestic tasks... high level of agency staff use. On the first day of the inspection the 4 care workers on duty were all agency workers.

No permanent manager in post yet, even though new one started recently and is trying to fix issues while splitting time with another home.

At the time of our inspection there was not a registered manager in post. A new manager had been in post for one month... the manager was still managing another of the provider's services at the time of the inspection which meant their time was shared across two services.

Some risks like falls not fully assessed and no call bells in bathrooms, so safety feels patchy.

Risks to people were not always clearly assessed or identified... gaps where some risks such as falls had not been clearly assessed... There were no call bells in the bathrooms and toilets for people or staff to call for help.