Last updated: 9 February 2026
"Staff get good training for specific needs like epilepsy and autism plus supportive team communication, but staffing shortages with heavy agency use and no registered manager hold it back."
Risks to people were not always clearly assessed or identified and up to date plans were not always in place to reduce risk. There were no call bells in the bathrooms and toilets for people or staff to call for help.
Most staff said there had been improvements at the service and they felt able to raise any concerns or issues and were confident these would be addressed... Most staff said although there had been a lot of sickness among staff and regular agency staff, there was good communication and they worked well together as a team.
There were not always enough suitably qualified staff on duty to meet people's needs... high level of agency staff use. On the first day of the inspection the 4 care workers on duty were all agency workers.
Staff received specific training on learning disabilities, epilepsy and autism to ensure they had specific training related to people's needs at the service... Staff told us, and records showed they received supervision to support them in their jobs.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for one month and had submitted an application to register.
The group activity programme included session with an activity coordinator twice a week and a visiting musician. We observed people enjoying and positively engaging with the activity coordinator and staff in a music activity.
Not enough staff to meet needs and heavy use of agency workers, so care workers are rushed doing cleaning and cooking too.
There were not always enough suitably qualified staff on duty to meet people's needs. Some staff said there were not enough staff to support people in the service, because they were also needed to complete domestic tasks... high level of agency staff use. On the first day of the inspection the 4 care workers on duty were all agency workers.
No permanent manager in post yet, even though new one started recently and is trying to fix issues while splitting time with another home.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for one month... the manager was still managing another of the provider's services at the time of the inspection which meant their time was shared across two services.
Some risks like falls not fully assessed and no call bells in bathrooms, so safety feels patchy.
Risks to people were not always clearly assessed or identified... gaps where some risks such as falls had not been clearly assessed... There were no call bells in the bathrooms and toilets for people or staff to call for help.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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