Last updated: 9 February 2026
"Staff enjoy a supportive team environment and strong safeguarding, although staffing relies on some agency use and training is adequately monitored."
There were effective systems, processes and practices to make sure people were protected from abuse and neglect. Staff demonstrated an understanding of safeguarding and understood their responsibility to report any concerns.
Staff spoke positively about their colleagues and the supportive working environment. Comments from staff included, 'We work well as a team, it’s relaxed. All the staff get on well and we help each other'.
There appeared to be enough staff on each shift, and they knew people well. Agency staff were used when necessary, but they were usually individuals who already knew the service.
Systems and processes were in place to monitor and ensure training and supervision were up to date and supported best practice. Staff received training in a range of subjects relevant to their role.
The registered manager is very approachable. The managers maintained a visible presence within the service and were able to monitor interactions between people and staff.
People had access to activities and the local community... There were well established links with local faith groups, a nursery and other community resources. Group activities were well attended.
AI Generated
Last inspected: April 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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