Last updated: 10 February 2026
"Strong person-centred leadership, family-like culture, excellent training and innovative activities, but incomplete accident records need improving."
the systems for monitoring risks to people needed improving... no incident report was completed, just a body map... registered manager took immediate action during the inspection to revise the form.
Staff spoke consistently about the service being a good place to work. They felt supported... it feels like a family.
There was enough staff available to meet people's needs... they do not use agency, unless it is a last resort.
Staff received a range of training... dementia, Parkinson's, stroke and mental health awareness... using virtual glasses... regular supervision.
The registered manager had developed a strong and visible person centred culture in the service. Staff were fully supportive of the aims and vision of the service.
'Wish Tree'...'Pop Up Beach'...'Pen Pal' scheme... member of the National Activity Providers Association (NAPA).
Accident records were incomplete for unexplained bruising or skin tears, missing details on what was done to investigate.
where unexplained bruising or skin tears had occurred, no incident report was completed, just a body map. The charts did not show what action had been taken to investigate what had happened.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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