Last updated: 9 February 2026
"Strong leadership and supportive culture keep staff valued and safe, but basic activities without a dedicated coordinator and some agency staffing hold it back."
Per 2021: 'We were assured the service was following safe and correct infection prevention and control procedures.' Per 2019: 'People were protected from abuse and harm... Risks to people's health and welfare were assessed... People's medicines were managed safely.'
Per 2019 comprehensive inspection: 'A consistent and committed staff team was now in place... Staff felt supported and able to report any concerns... There is more structure now and all staff are practicing really well now.'
Per 2019 comprehensive inspection: 'There were enough staff with the right skills and experience to meet people's needs.' Per 2021: 'Staff had worked together to ensure the service was staffed adequately... the use of the same agency staff had been limited.'
Per 2019 comprehensive inspection: 'It's good on training, there is loads of training, which is helpful... Staff received regular supervision... Some staff held lead roles and delivered 'bite size' training sessions to staff.' Per 2021: 'Staff had received training on COVID-19 and on the additional IPC measures.'
Per 2019 comprehensive inspection: 'The registered manager maintained a presence within the home and promoted a transparent, open and empowering culture. Staff felt supported... (Name of registered manager) is a really good manager, the best manager I have worked for, approachable and is caring.'
Per 2019 comprehensive inspection: 'Staff supported people to take part in daily activities... Activity records showed people had enjoyed various activities in the home, including trips out to local parks, cafes and clubs... one to one basis to enjoy activities in their bedrooms.'
Staff run basic activities like outings and one-to-one chats alongside care duties, no dedicated activities coordinator or specialist programmes to add variety to the working day.
Per 2019 comprehensive inspection: 'Activity records showed people had enjoyed various activities in the home, including trips out to local parks, cafes and clubs.'
Staffing levels are adequate to meet needs but rely on some agency workers at times like outbreaks.
Per 2021: 'Staff had worked together to ensure the service was staffed adequately, when the service experienced a COVID-19 outbreak... the use of the same agency staff had been limited.'
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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