Last updated: 10 February 2026
"Regular training, supervision and varied activities programmes stand out, but staffing shortages, heavy agency use and unsupportive management hold it back."
Breaches reg 11/12: MCA/DoLS lacked relative involvement, risk assessments not updated, medicines records inaccurate/contradictory, covert admin risks.
Mixed culture feedback; some staff felt demoralised, not listened to by management, problems blamed on them.
Residents and staff reported more staff needed, heavy agency use, staff busy with no breaks and tasks undone: 'We use too many agency staff... feel like 3 times the work'.
Staff received regular training, supervision and appraisal; said enough training with matrix showing courses completed.
Mixed staff feedback on registered manager's visibility and approachability; some felt she needed to listen more and lacked open-door policy, governance breach reg 17.
Per 2019 comprehensive inspection: two dedicated activities coordinators presented varied programme including sing-alongs, trips, garden help; positive resident comments.
Staff say there are not enough of them and too much agency staff, so shifts feel rushed with no time for breaks.
“There are not enough staff members. It is very difficult for staff downstairs currently. There are always lots of tasks that cannot get done and staff rarely take a break.” “We use too many agency staff. Sometimes I am on shift with 2 agency staff, this is really difficult.”
Medication records sometimes inaccurate or instructions unclear, risking errors in giving medicines.
We found records for medicines that had additional recording requirements were not always accurate... ‘when required’ medicines... information... not always person centred, and at times was contradictory.
Some staff feel the manager does not listen to them or support them enough, leading to low morale.
“some felt the registered manager did not consider their opinion and ‘Needed to listen more’... did not feel the registered manager had an open-door policy.”
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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