Working at Avalon Park Care Home

Staff say there are not enough of them and too much agency staff, so shifts feel rushed with no time for breaks.

“There are not enough staff members. It is very difficult for staff downstairs currently. There are always lots of tasks that cannot get done and staff rarely take a break.” “We use too many agency staff. Sometimes I am on shift with 2 agency staff, this is really difficult.”

Medication records sometimes inaccurate or instructions unclear, risking errors in giving medicines.

We found records for medicines that had additional recording requirements were not always accurate... ‘when required’ medicines... information... not always person centred, and at times was contradictory.

Some staff feel the manager does not listen to them or support them enough, leading to low morale.

“some felt the registered manager did not consider their opinion and ‘Needed to listen more’... did not feel the registered manager had an open-door policy.”