Last updated: 9 February 2026
"A visible approachable manager and proud staff who value their roles shine through, but busy staffing at times and basic training hold it back."
People were safeguarded from abuse and avoidable harm and staff understood their safeguarding responsibilities. People received their medicines as prescribed.
Staff were proud to work at Avalon Court Care Centre and valued their role in supporting people to live their best life possible.
Staff told us staffing numbers allowed them to provide the support set out in people's care plans, but acknowledged there were times in the day when they were very busy.
Staff received an induction when they started working at the home. The training co-ordinator was passionate and motivated to ensure staff were trained and competent in their role.
The registered manager was a visible presence in the home and staff told us they were very open and approachable.
During our visit, people gathered to rehearse for a production of "Oliver", which involved 40 people.
Staffing levels are enough to get by but get very busy some days, so you might feel stretched and wish for an extra pair of hands.
One staff member commented, "Some days you feel we could do with the extra one (staff member), but as soon as we figure out a routine for that day, we manage it."
Only standard induction and basic training sessions, no specialist courses or funded qualifications to build your skills further.
Staff received an induction when they started working at the home. The induction included working alongside experienced members of staff so they could learn people's individual routines.
Some group activities like play rehearsals and community visits, but no dedicated activities team or special innovative programmes to make the job more varied.
On the ground floor, there was a large communal area where people could spend time to sit quietly or to socialise. This space was also used to support group activities and events.
AI Generated
Last inspected: February 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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