Working at Autumn Lodge - Bognor Regis

All incidents and accidents that occurred were reported... Where investigations identified trends or opportunities for learning this information was shared promptly with staff... Records showed that changes to procedures... led to reductions in similar events.

Staff were well motivated and told us they enjoyed working at the service... 'It's lovely, the best home I have worked in'... 'I feel it is caring, I look after people here like they are my family'

All new staff completed a month of shadow shifts and received nationally recognised induction training before they provided support independently. There were systems in place to ensure training was regularly refreshed

Staff were well motivated and trusted the registered manager. They told us, '[The registered manager] is lovely, approachable and friendly. She is a good manager' and 'You could not ask for a better boss.'

The service regularly hosted various guests and entertainers. These had included Elvis impersonators, reminisce therapists, Alpacas and a visit by a virtual reality demonstration team which staff reported people had particularly enjoyed.