Last updated: 9 February 2026
"Staff spoke positively about approachable management and felt well supported with strong training, although inconsistent risk assessments sometimes lacked clear guidance on specific risks."
Per 2018 comprehensive inspection: Risk assessments inconsistent and lacked guidance on some risks but staff aware how to manage; medicines safe, incidents documented with follow-up.
Per 2018 comprehensive inspection: Staff felt well supported, able to raise concerns in regular meetings; senior staff act on concerns quickly.
Per 2018 comprehensive inspection: Dependency score completed monthly to inform staffing; staff well deployed and enough staff on duty throughout inspection.
Per 2018 comprehensive inspection: Wide range of specialist training including dementia, diabetes, wound care; yearly refreshers, monthly supervisions, funded English classes for staff.
Per 2018 comprehensive inspection: Staff were positive about the management and support; registered manager described as approachable, visible and always available.
Per 2018 comprehensive inspection: Two full-time activities coordinators provided exercise classes, sensory sessions, baking, arts and crafts, community trips, tailored activities.
Risk assessments sometimes lack clear instructions for staff on spotting specific risks like low blood sugar or urine infections.
one person had diabetes. However, the risk assessment failed to state how staff could recognise a person's high or low blood sugar. Another person that was at risk of urinary tract infections (UTI) did not have a risk assessment to provide staff with guidance on how to recognise if the person was experiencing a UTI.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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